$5 Shipping or FREE for $50+

Returns

We are extremely grateful for your business and want you to be completely satisfied with your purchases. If for any reason you do not love your purchase, please return the item in its original condition within 14 days of your original purchase date for a full refund in the original form of payment. If you are making a return after the 14 day window, the original amount paid will be returned to you on a gift card. You will be responsible for return shipping charges or you may return in store at our Downtown Overland Park location at no charge. 


Original shipping charges are non-refundable. Merchandise must be returned in original condition (unworn, unwashed, unaltered, and free of pet hair) with original tags attached. We reserve the right to refuse any returns not received within the 14 day return timeframe or if we determine that the merchandise does not qualify for a return. 


If you would like to exchange an item, place a new online order to ensure the item you want is in stock and complete the return of your original order.  Your new order will be shipped to you within 5-7 business days and your refund will be processed once we receive your returned item(s).
All jewelry, sunglasses, hosiery, accessories, gift merchandise and clearance items are FINAL SALE. 


Please email us at customerservice@ensemblekc.com with any questions or to get more information on processing your return.